| CUSTOMER SERVICE |
| OUR POLICY |
| RETURN & EXCHANGE |
| We want you to love what you ordered. If something is not right please follow the directions below to make a return or exchange. In all cases, the items returned must be in their original condition, which includes any packaging. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error. Use the label on your shipping and returns note, enclosed with your goods. If you have lost your returns label then you will need to contact our customer care team. |
| FAQ FREQUENTLY ASKED QUESTIONS |
| HOW DO I PLACE AN ORDER? |
| If you know what you're looking for, start shopping by selecting the product category links: eg. SCARVES, WRAPS. You can also shop our latest product through the NEW ARRIVALS. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage. Once you’ve chosen your products simply Dial 212.213.1561 or Email to kwfashion@yahoo.com |
| WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER? |
| If you receive the wrong item or something is missing from your order then send us an email or call us and we will sort it out for you within the hour, with the right item or a replacement item being sent out that day. |
| Still have questions? Customer service can be reached via email, phone. EMAIL : kwfashion@yahoo.com TEL : 212.213.1561 FAX : 212.951.7289 |
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